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Customer Care Coordinator (Major Projects) London

Professional & technical Vacancies East-Central London - Customer Care Coordinator (Major Projects) London

  • Ref No:
  • Location:
    East-Central London
  • Industry:
    Professional & technical
  • Type:
  • Working Hours:
    Full Time
  • Salary:
  • Qualifications:
Vacancy Description:

An opportunity to join one of the UK's leading Construction Main Contractors!!! Our client is a £750m turnover Contractor specialising in Residential, Commercial and Mixed Use Schemes across the country. We have been asked to supply a Customer Care Coordinator to join their London Head Office on a permanent basis.
Working mainly on Residential projects, you will manage the aftercare on a variety of construction projects, ensuring tenants, landlords and homeowners have any quality issues resolved quickly.

Customer Care Coordinator responsibilities:

- Responding swiftly to customer requests ensuring all issues are managed quickly and efficiently.
- Managing departmental diaries and arranging appointments for service calls.
- Raising instructions / defects notices via customer service database to Contractors, Suppliers, Site Managers etc. monitoring and reporting progress of works.
- Ordering materials via Buying Department or direct with suppliers. Logging incoming invoices and tie-ups with contra-charge notices.
- Monitoring sub-contractor performance, report in to Customer Service Manager.
- Producing accurate weekly and monthly reports.
- Managing and maintaining the customer service database.
- Manage customer expectations and delivering excellent customer service.

Experienced required:

- Ideally you will be from a Construction or Building background
- Excellent communication skills
- Strong IT skills.
- Highly organised.
- Experience working with KPI's
- Able to build relationships with Internal and External Stakeholders

Our client offers great career development opportunities, training and salaries and packages. If interested in this position e-mail your CV to Meera Patel at the e-mail address: professional@uklgroup. com.

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